Sedra Order · order intake automation

Orders come in by email. Nobody should have to retype them.

Sedra Order reads the trade orders in your inbox, checks every unit, and puts each order in front of your staff beside the original. They approve it, and the import file for your production system is written.

Ask for a demo See how it works

The Sedra Order review screen: a photographed handwritten order sheet on the left, the order read from it on the right, with Approve order at the bottom

How it works

From inbox to production

01 / 04

Order arrives

Your shared order mailbox is checked every ten minutes.

An order email with a photographed order sheet attached — Your shared mailboxExample

Sedra reads it

It sorts orders from other mail and reads every unit, in about eight seconds.

Sedra Order picking the glass units out of the order sheet — Sedra Order · readingExample

03 · A person

Staff verify it

Your staff check it beside the original and approve. This is never automatic.

The Sedra Order review screen: the original document beside the order read from it — Sedra Order · reviewExample — try it

Ready for production

The import file is written into your production system's watch folder.

The approved order as an import file for the production system — Your production system's watch folderExample

What's in it

The office's morning, screen by screen.

Sedra Order is one program with a handful of screens your staff work through. Each is shown here with an invented order.

The Orders screen: counts for orders to review, approved, manual check and not orders, above a list of orders with their state

Sort

The inbox, sorted into piles.

Every ten minutes the shared mailbox is checked. Each email is sorted into what it is, and the orders are read as they arrive. Your staff see counts, not a list of unread mail.

Orders to review: read and checked, waiting for a person
Quotes: price requests, in their own queue
Manual check: anything the sorting wasn't sure about
Not orders: supplier mail and admin, kept but out of the way

The review screen with the original document beside the extracted order

Review and approve

The original on the left. What was read on the right.

Staff compare line by line: sizes, quantities, make-up, the account, the delivery date. Codes the system worked out are shown as chips; one it couldn't resolve is left blank in amber for a person to pick.

Your own codes: product, glass, spacer and pattern codes from your production system
Learns customers: pick the account once, and the next order matches
Approve writes the import file. Nothing else does

The Manual Check screen: mail the sorting could not place, and orders changed after they were sent

Nothing lost, nothing slipped

Unsure goes to a person. Changed goes to an alert.

An attachment with no message, a document holding two jobs, a sender nobody recognises: these wait for a person rather than being guessed. A change to a job that has already gone to production raises an alert instead of quietly altering it.

No email is deleted or decided silently
Amendments are linked to the job they change
Every decision is recorded under the name of the person who made it

An approved order: the import file written to the Glass Office watch folder, and the email tagged in Outlook

Export

A file in the watch folder. A tag on the email.

Approval writes a ready-to-import file, in your production system's own layout, into the folder it already watches, and tags the email with what happened to it. Your system imports the file the way it already does.

Set up for your production system. Glass Office is the first it was built for; the export is a file in your system's own layout, so ask about yours
Tags on the email show the whole office what's been dealt with
Audit trail of who approved what, and every correction made on the way

Built to be relied on

Set up for your factory, and looked after.

Set up for your products, your customer accounts and your codes. It keeps a record of everything it does and tells your staff when something needs them. Reading an order takes roughly eight seconds.

In live use at a UK glass manufacturer

Looks after itself

Monitors its own health and alerts your staff by email or Teams.

Backed up daily

A bad day isn't a lost week of orders.

Who did what

An audit trail of every approval and every change, by name.

Measured, not guessed

Every correction is recorded, with time and cost per order.

Is it for us?

Plain about where it stops.

Sedra Order is for glass processors and sealed-unit manufacturers who take trade orders by email and key them into a production system.

Built around Microsoft 365 and Glass Office first. Each factory is set up for its own mailbox and production system, so if yours are different, ask: it's a setting-up job, not a no.
It doesn't reply to your customers or send confirmations. That stays with your office.
It writes the import file and your production system takes it from there.
It isn't something you sign up to and set up alone. Each factory is set up with us, tuned to its products.
It doesn't replace your office staff. It takes the retyping off them and leaves the decisions with them.

Orders from your website land here too.

Sedra Configurator lets customers build and order units on your own site. Those orders arrive in Sedra Order for the same review.

About Sedra Configurator

See it read one of your own orders.

Tell us how orders reach you today and we'll arrange a demo using orders like yours.

Ask for a demo

#	W	H	Qty	Glass
1	614	1108	2	4/16/4 toughened, black spacer
2	450	900	1	4/16/4 Stipp obscure
3	1210	1045	3	4/20/4 low-e, argon
4	388	762	1	Left blank — not guessed

#	W	H	Qty	Glass
1	614	1108	2	4/16/4 toughened, black spacer
2	450	900	1	4/16/4 Stipp obscure
3	1210	1045	3	4/20/4 low-e, argon
4	388	762	1